Frequently Asked Questions

Meal plans are required for all campus residents with the exception of those living in the Hale Wainani and Hale Noelani apartments.

Meal plan swipes and points may be used at any of our Manoa Dining locations on campus. This includes Campus Center Food Court, Jamba, Starbucks, Quick Bites, B'RITO, Ding Tea, Ba-le, the Market and both Resident Dining Cafes (Gateway Cafe and Hale Aloha). Meal Swipes may be used for one buffet-style meal at the resident dining locations or can be used at a retail location with an equivalency of $6.00. Points have a value of 1 Point = $1.00.

Please call (808) 956-3663 (FOOD). You may also call (808) 956-8177 if you live on campus or (808) 956-7236 if you live off campus.

You must report a lost or stolen card by calling (808) 956-7236 or by going to the Campus Center Information and ID office. A “hold” will then be placed on your card and will deactivate your card for any further usage by you or anyone else. For more information, please visit the Campus Center Information and ID website at https://manoa.hawaii.edu/studentlife/campus-center-complex/information-id/manoa-onecard/

Yes, you may either dine in or take-out, but not both. Take out biodegradable containers are available for $0.50. Remember though that dining in is all you can eat, when you take out, you may only use the approved container which must be closed all the way when leaving. As of Fall 2024, we are now offering Reusable Takeout Containers for a one time fee of $5.00 per academic year. Bring your dirty container with you to the dining hall and return it for a new container at the cashier stand. If you are not going to take out, we will give you a carabiner token to be redeemed for a clean container at another time. If you lose your container, you will be charged $5.00 (again) to re-enroll in the program.

Manoa Dining Services has an open door policy. Feel free to stop by anytime you have a question, concern or comment regarding food service. Our main telephone number is (808) 956-3663. You may also fill out a comment on our website, or text us a comment by texting the keyword ”Manoa” and your feedback to the number: 82257.

The Dining hall hours of operation can be found at: https://uhm.sodexomyway.site/en-us/locations/hours

Students living on campus can purchase their Meal plans or make changes at the Student Housing Services Office at Frear Hall. Please call (808) 956-8177 for more information. Students living off-campus (including RISE, East-West Center, and Hale Mahana) can purchase their meal plans at the Campus Center Information and ID Office located on the 2nd floor of the Campus Center building or through our online shop. Please note that Campus Center Information and ID will process your meal plan quicker than our online shop (will be loaded to card on following Monday).

If you are using the equivalency swipe of $5.50 at a retail dining location, yes you may use more than one swipe per meal period. In resident dining (Gateway Cafe and Hale Aloha) you are not allowed more than one meal swipe per period. Your meal swipe is also only for the person on the ID, meals may not be used for someone else.

Your University of Hawai’i at Mānoa student ID serves as your meal card.

Food locations that are not a part of the University of Hawaii Manoa Dining Services Program are operated by outside vendors, who do not contribute to the program’s fixed costs. Therefore, allowing Meal plans usage at those locations would siphon funds to outside vendors and cause a significant increase to the cost of your meal plan.

At the end of the academic year Meal plans points will be forfeited. Retail dining dollar points however, will not expire except after two years of inactivity.

We offer Simple Serving dishes free of the 8 most common allergens at Hale Aloha and Gateway Cafe. Simple Serving dishes are free of wheat, soy, milk, eggs, shellfish, peanuts, tree nuts, and gluten. We also have a registered dietitian on our campus who would be happy to answer any questions or concerns you may have. If you would like to set up an appointment with our dietitian, or a manager, please call (808) 956-3663.We currently have many students with allergies and special dietary needs. We will do all we can to work directly with you to ensure that whatever dietary needs and constraints you have are met.

You can add Dining Dollars to your UH ID at the Campus Center Ticket, Information & ID Office OR online on the Manoa One Card Site. Guest Deposits can also be made online. Deposits of $50+ earn 5% in bonus dollars and deposits of $100+ earn 10% in bonus dollars.