Frequently Asked Questions

Meal plans are required for all campus residents with the exception of those living in the Hale Wainani and Hale Noelani apartments.

Meal plan swipes and points may be used at any of our Manoa Dining locations on campus. This includes Campus Center Food Court, Jamba, Starbucks, Quick Bites, B'RITO, Ding Tea, Ba-le, the Market and both Resident Dining Cafes (Gateway Cafe and Hale Aloha). Meal Swipes may be used for one buffet-style meal at the resident dining locations or can be used at a retail location with an equivalency of $6.00. Points have a value of 1 Point = $1.00.

Please call 808-956-2190 (FOOD). You may also call (808) 956-8177 if you live on campus or (808) 956-7236 if you live off campus.

You must report a lost or stolen card by calling (808) 956-7236 or by going to the Campus Center Information and ID office. A “hold” will then be placed on your card and will deactivate your card for any further usage by you or anyone else. For more information, please visit the Campus Center Information and ID website at https://manoa.hawaii.edu/studentlife/campus-center-complex/information-id/manoa-onecard/

Yes, you may either dine in or take-out, but not both. Take out biodegradable containers are available for $0.50. Remember though that dining in is all you can eat, when you take out, you may only use the approved container which must be closed all the way when leaving. As of Fall 2024, we are now offering Reusable Takeout Containers for a one time fee of $5.00 per academic year. Bring your dirty container with you to the dining hall and return it for a new container at the cashier stand. If you are not going to take out, we will give you a carabiner token to be redeemed for a clean container at another time. If you lose your container, you will be charged $5.00 (again) to re-enroll in the program.

Manoa Dining Services has an open door policy. Feel free to speak to a manager at any of our locations if you have a question, concern or comment regarding food service. Our main telephone number is (808) 956-3663. You may also fill out a comment on our website, or text us a comment by texting the keyword ”Manoa” and your feedback to the number: 82257.

The Dining hall hours of operation can be found at: https://uhm.sodexomyway.site/en-us/locations/hours

Students living on campus can purchase their Meal plans or make changes at the Student Housing Services Office at Frear Hall. Please call (808) 956-8177 for more information. Students living off-campus (including RISE, East-West Center, and Hale Mahana) can purchase their meal plans at the Campus Center Information and ID Office located on the 2nd floor of the Campus Center building or through our online shop. Please note that Campus Center Information and ID will process your meal plan quicker than our online shop (will be loaded to card on following Monday).

If you are using the equivalency swipe of $6.00 at a retail dining location, yes you may use more than one swipe per meal period. In resident dining (Gateway Cafe and Hale Aloha) you are not allowed more than one meal swipe per period. Your meal swipe is also only for the person on the ID, meals may not be used for someone else.

Your University of Hawai’i at Mānoa student ID serves as your meal card.

Food locations that are not a part of the University of Hawaii Manoa Dining Services Program are operated by outside vendors, who do not contribute to the program’s fixed costs. Therefore, allowing Meal plans usage at those locations would siphon funds to outside vendors and cause a significant increase to the cost of your meal plan.

Points on the meal plan will carry over from Fall Semester to Spring Semester, but at the end of the academic year any remaining points will be forfeited.

We want to meet one-on-one with anyone who has special dietary needs to ensure your dining experience is safe, satisfying, and social. We have access to registered dietitian support to help address any dietary accommodation that you may need. If you would like to set up an appointment with our dietitian or a manager, please call (808) 956-2190. We will do all we can to work directly with you to ensure that your dietary needs and constraints are met.

We encourage those with medical dietary restrictions to contact the KOKUA PROGRAM, Serving students with Disabilities at kokua@hawaii.edu or (808) 956-7511 / (808) 956-7612 to document and coordinate needs for housing and/or dining accommodations.

We offer Simple Serving dishes free of the 8 most common allergens at Hale Aloha and Gateway Café for those with food allergies, Celiac disease, gluten intolerance, and others who prefer simple food.

You can add Dining Dollars to your UH ID at the Campus Center Ticket, Information & ID Office OR online on the Manoa One Card Site. Guest Deposits can also be made online. Deposits of $50+ earn 5% in bonus dollars and deposits of $100+ earn 10% in bonus dollars.

Bonus Dollars are extra funds that are added when you load $50 or more in Dining Dollars to your account. Bonus Dollars can be spent at Gateway Cafe, Hale Aloha Cafe, and Campus Center Food Court.