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Frequently Asked Questions

Will leftover retail points carry over to the next semester?

At the end of the academic year retail points included with the meal plans will be forfeited. Any additional points added on throughout the semester will not expire except after two years of inactivity.

How and where do I buy a meal plan?

Students living on campus can purchase their meal plans at the Student Housing Services Office at Frear Hall. Please call (808) 956-8177 for more information.

Students living off-campus can purchase their meal plans at the Campus Center Ticket, Information and ID Office located on the 2nd floor of the Campus Center building. 

If you live off-campus and would like to purchase a meal plan, please fax the form found at this page to (808) 956-3917. 

Family and friends can also purchase additional dining dollars for their students at the Manoa One Card link (great gift idea!)

 

This tool has been created to help you choose a plan:

Professor Plan Large Bricklet

Do I have to buy a meal plan if I live on campus?

Meal plans are required for all campus residents with the exception of those living in Hale Wainani and Hale Noelani. 

Students living off-campus or in Hale Wainani and Hale Noelani can purchase meal plans at the same great price. Check out the Apartment Club and Dining Dollars for smaller plans that are great for those who want to eat with us a few times each week.

What are Dining Dollars and Bonus Dollars?

Dining Dollars

Dining Dollars are a form of payment accepted at any of our 10 dining locations and are linked to your Manoa One Card Account. When you add money to your Dining Dollar balance through your Manoa One Card Account the money can be accessed by using your student ID at check out. Dining Dollars can also be purchased at the Campus Center Ticket Office. Dining Dollars also never expire (except after 2 years of inactivity) and can be used by anyone including those that don't live on campus. In fact, we suggest that students that do not live on campus especially sign up for Dining Dollars to save the optimal amount of money.


Here's how to save money with Dining Dollars:

Purchase $100 get $10 Bonus Dollars free!

Purchase $50 get $2.50 Bonus Dollars free!


Sign up here.


Bonus Dollars

Bonus Dollars are Dining Dollars that are automatically added to your account when you purchase $50 or more, or $100 or more in Dining Dollars. Bonus Dollars can be used at the following locations: Campus Center Food Court, Simply to Go, Stirfresh, Hale Aloha and Gateway Cafe. 



Can I use multiple meals at one time?

If you are using the equivalency swipe of $5.50 at a retail dining location, yes you may use more than one swipe per meal period.  In resident dining (Gateway and Hale Aloha Cafe) you are not allowed more than one meal swipe per period.  Your meal swipe is also only for the person on the ID, meals may not be used for someone else. 

What will I use as my meal card?

Your University of Hawaii at Manoa student ID serves as your meal card. 

What happens if I lose or misplace my card?

You must report a lost card by calling (808) 956-7236 or by going to the Campus Center Ticket, Information and ID office.  A “hold” will then be  placed on your card and will deactivate your card for any further usage by you or anyone else. You may obtain a temporary ID card for dining access.  If your card is not found, you will need to purchase a new one from Campus Center Ticket, Information and ID Office. If your card does not work, the Ticket Office is the only facility able to fix it,  and we will not be able to accommodate you in our facility until the card is fixed.  We apologize in advance for any problems that this may cause. 

Where can I use my meal plan?

Meal plans may be used at any Student Affairs Dining location on campus. This includes Campus Center Food Court, Jamba Juice, Pizza Hut, Ba-le, Starbucks, and Simply to Go. The Market and both Resident Dining Cafes. Each meal may be used for one buffet-style meall at the resident dining locations or has a retail value of $5.50. 

Click here for a map of our dining locations.

Who do I call with concerns or questions about a meal plan?

Please call (808) 956-3663 (FOOD). You may also call (808) 956-8177 if  you live on campus or (808) 956-7236 if you live off campus.

 

 

Why can’t I use my meal plan and points at all food locations on campus?

Food locations that are not a part of the University of Hawai’i’s Mānoa Dining Services Program are operated by outside vendors, who do not contribute to the program’s fixed costs.  Therefore, allowing meal plan usage at those locations would siphon funds to outside vendors and cause a significant increase to the cost of your meal plan.

For more information on Auxiliary Food Service locations go to www.manoa.hawaii.edu/food/.

What are the dining halls hours of operation?

The Dining hall hours of operation can be found by clicking this link.

Can I get take-out from Hale Aloha Café or Gateway Cafe?

Yes, you may either dine in or take -out, but not both. Take out biodegradable containers are available for $0.50.  Remember though that dining in is all you can eat, when you take out, you may only use the approved container which must be closed all the way when leaving.  

When can I start using my meal plan?

Your Meal Plan start date can be found here.

Who do I call with concerns or questions regarding food services?

Mānoa Dining Services has an open door policy. Feel free to stop by anytime you have a question, concern or comment regarding food service. Our main telephone number is (808) 956-3663.  You may also fill out a comment on our website., or text us a comment by texting  the keyword ”Manoa” and your feedback to the number: 82257.

 

I have food allergies or special dietary needs what should I do?

We offer Simple Serving dishes free of the 8 most common allergens  at Hale Aloha and Gateway. Simple Serving dishes are free of wheat, soy, milk, eggs, shellfish, peanuts, tree nuts, and gluten. 

We also have a registered dietitian on our campus who would be happy  to answer any questions or concerns you may have. If you would like to set up an appointment with our  dietitian, or a manager, please call(808) 956-3663.

We currently have many students with allergies and special dietary needs. We will do all we can to work directly with you to ensure that whatever dietary needs and constraints you have are met.

Visit our nutrition page to read up on the special dietary programs we currently offer.

University of Hawaii at Manoa | Dining Services | 2573 Dole Street | Honolulu, HI 96822 | tel. (808) 956-FOOD (3663) | Contact Us